Marine Parts FAQ

Answers to the questions we get most about ordering marine parts from Big Burjos Marine.

How much is postage?

Postage is calculated at checkout by parcel weight, from A$12.95 (up to 0.5kg) to A$191.95 (10–22kg). Items over 22kg are A$249.95, or freight on request. We do not offer free delivery; the exact postage for your order is shown at checkout before you pay.

Where do orders ship from and how fast are they dispatched?

Big Burjos Marine is an online-only store (no pickup or showroom). All orders are posted from Coomera QLD on the Gold Coast. Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays), and you will receive a shipping confirmation email with tracking once your order is dispatched.

How long will delivery take?

Standard shipping (Australia Post or courier) usually takes 3–11 business days after dispatch. Express shipping (1–3 business days) is available at checkout for an additional fee. Regional and remote areas may take an extra 2–5 business days.

Do you ship outside Australia?

We currently ship within Australia only. For international enquiries, email sales@bigburjos.com.

How do I find a part by its part number?

Type the part number, OEM number or brand into the search bar at the top of any page — product titles and listings include manufacturer part numbers wherever we have them. If you can't find it, email sales@bigburjos.com with the part number, the engine or pump make and model, and a photo if possible, and we'll help identify the right part.

What is your returns policy?

You can return an item within 30 days of receiving it, provided it is unused, in the same condition and original packaging, with proof of purchase. Email sales@bigburjos.com with your order number and reason for return first — items sent back without prior authorisation will not be accepted.

Are there items that can't be returned?

Custom or special-order items, hazardous materials, flammable liquids or gases, items that have been installed or used, and sale items (unless faulty) cannot be returned. This does not limit your rights under the Australian Consumer Law.

Who pays for return postage, and how long do refunds take?

Return shipping is paid by the customer unless the item is faulty, damaged or incorrect, in which case we provide a prepaid return label. Once your return is received and inspected, approved refunds are processed to your original payment method within 5–10 business days.

What if my order arrives damaged, faulty or incorrect?

Please inspect your order on delivery. If anything is defective, damaged or incorrect, contact us straight away at sales@bigburjos.com or 0416 180 996 and we'll sort it out. If your parcel hasn't arrived within the estimated timeframe, contact us and we'll investigate with the carrier.

Do you sell on eBay too?

Yes — Big Burjos Marine also has an eBay store (bigburjosmarine). Ordering direct at bigburjos.com gives you the full range in one place.

How do I contact Big Burjos Marine?

Email sales@bigburjos.com or call 0416 180 996, Monday to Friday, 8am–5pm AEST. You can also use our contact page at https://bigburjos.com/pages/contact. Big Burjos Marine is operated by BIG BURJOS PTY LTD, ABN 58 702 030 617.